Print Print

Delta Fined $2 Million Over Treatment Of Flyers With Disabilities

By

Text Size  A  A

Delta Air Lines is facing a $2 million federal fine for violating rules on serving passengers with disabilities, officials at the U.S. Department of Transportation said Thursday.

The fine is the largest ever assessed on an airline for a non-safety matter.

It comes after federal investigators say that Delta failed to properly assist individuals with disabilities in getting on and off aircraft on many occasions.

In addition, the airline frequently did not respond to written disability complaints from passengers, as is required under federal rules, and failed to report all complaints to the Department of Transportation.

“Ensuring that passengers with disabilities receive fair treatment when they fly is a priority for the Department of Transportation,” said Transportation Secretary Ray LaHood. “We take our aviation disability rules seriously and will continue to enforce them vigorously.”

Up to $1.25 million of the fine may be used by the airline to improve service to passengers with disabilities.

More in Living »

Search Jobs

Post a Comment

Disability Scoop welcomes comments, but all submissions are moderated and will not appear until they are approved. Please keep your remarks brief and refrain from inserting links. In order to maintain a respectful dialogue, comments that are promotional, off-topic, unoriginal or those that contain offensive language or make personal attacks will not be published.

Copyright © 2008-2014 Disability Scoop, LLC. All Rights Reserved. | Privacy Policy | Terms and Conditions | Reprints and Permissions