TSA Rolls Out Helpline For Travelers With Special Needs
A new phone number could make your next trip to the airport go a little bit smoother.
The Transportation Security Administration has a new toll-free hotline specifically for airline passengers with disabilities and special medical needs.
Representatives are available to answer questions about airport screening procedures and can refer passengers to TSA disability experts as needed, according to the agency.
Advertisement - Continue Reading Below
TSA officials recommend that travelers call the new phone line dubbed “TSA Cares” 72 hours before leaving home so that the agency can coordinate as needed with local airport security.
“This additional level of personal communication helps ensure that even those who do not travel often are aware of our screening policies before they arrive at the airport,” said TSA Administrator John Pistole in a statement.
In addition to the new phone number, TSA officials say that travelers can request a supervisor at the airport if they have questions about screening procedures.
Introduction of the TSA Cares hotline comes after numerous complaints from travelers with disabilities who indicated that agents subjected them to invasive searches and disregarded their special needs.
TSA Cares is available weekdays from 9 a.m. to 9 p.m. EST by calling (855) 787-2227.