More Help May Be Coming For Travelers With Disabilities
Special “passenger advocates” tasked with assisting those with disabilities during security screening could be an airport staple soon, if one lawmaker has his way.
Sen. Charles Schumer, D-N.Y., said he plans to introduce legislation this week to require the Transportation Security Administration to appoint passenger advocates at every U.S. airport that could be requested by travelers with special needs as needed.
Schumer asked the TSA to institute passenger advocates in December after a number of complaints by older passengers and those with various special needs. However, the agency has not acted on the proposal, prompting Schumer to take a legislative route, he said.
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“Passengers need an on-site point of contact who they can bring grievances to and who can advocate on their behalf when they feel they are being treated unfairly or inappropriately,” Schumer said.
Previously, TSA officials have declined to comment on the idea of offering passenger advocates, but said they have “customer service representatives at most major airports.”
What’s more, the agency recently implemented a toll-free hotline to assist passengers with disabilities.